All sales are final. There are no returns or exchanges. We accept refunds for items damaged in transit.

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Refunds:

To obtain a refund due to the item being damaged in transit, you must first email us within 7 days of receiving the item at shop@teksupportspy.com to alert us of the damage.

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Upon receipt of the damaged item, we will initiate a refund.

To complete the process for a refund, we require a receipt or proof of purchase and the item.

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Once we have both, we will inspect the item and send you an email of us receiving the item and receipt. We will notify you of an approval or rejection of the refund. If you are approved, then your refund will be processed, and credit will be applied to the credit card used for the purchase. It will take 5-10 business days for the refund to show up on the credit card.

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All sales of digital products are final:

Due to the nature of digital downloads, we are unable to offer refunds, returns, or exchanges once your purchase has been completed and the product has been made available for download.

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If you experience any of the following, please contact us and we'll be happy to help:

• Difficulty downloading your purchase

• Corrupted or damaged files

• Incorrect files received

• Technical issues accessing your guide

We are committed to ensuring you receive the product you purchased.

 

​If there are questions or need further assistance email us at shop@teksupportspy.com or teksupportspy@teksupportspy.com